FAQ’s – Frequently Asked Questions by our Customers
Below is a list of common questions we are asked…
WHERE DO WE DELIVER?
From our Head Office and Manufacturing Plant in Leicester England, we can deliver throughout the UK, Europe and Internationally.
HOW FAST IS FAST DELIVERY?
We know that when you need something, you often need it very quickly; that’s why we offer next-day delivery. And, if you can collect or want to use a same-day courier, we can even arrange for you to have our products or samples on the same day.
WHATS OUR MINIMUM ORDER?
Unlike some companies, we don’t insist on big orders. Our minimum order is just £75. So even if you just need 10 of something for a special job, you won’t be penalised for a small run.
DO WE HOLD STOCK?
We always promote adequate stock levels to serve our customers. The stock levels have been set with a view to ensuring that the customer’s demands can be delivered. Delivery is, as standard, next day where viable. Alongside the stock products we also manufacturer products to a customer request, dependant on quantity & material used. These products are designed and manufactured to the customers specifications using our bespoke services following sample approvals.
WHERE DO WE SOURCE OUR MATERIALS?
We source our raw materials in the UK, rather than from abroad, and yet we still remain competitive. The advantages to you are:
• faster delivery (importing from abroad means 7-10 days air-freight or 8-10 weeks by sea)
• we can do smaller runs of special orders (orders from China must be in bulk)
• less air/ship miles, so that’s better for the environment
• support for British industry
DON’T KNOW WHAT YOU NEED?
We’ve been in the business since 1995, so there aren’t many applications we haven’t seen. If you need something—but aren’t quite sure what that something is, or whether your idea can be achieved—just give us a call on 0116 276 0481. We can even supply hand-made samples, normally for free. Our experienced and helpful staff will be pleased to advise you.
WHAT ABOUT PRICES?
Every job we do for every customer is different as its bespoke, so it’s difficult to put our prices on our website. Rest assured that we are very competitive, so please give us a call on 0116 276 0481, or email us to discuss what you need and to get a quote.
DO WE RECYCLE OR REUSE?
Recycling and reuse are very important to us. For example, our treasury tags are made from recycled cotton. We recycle all packaging, as well as plastic off-cuts and cords and braids.
STILL HAVEN’T ANSWERED YOUR QUESTION?
Let us help in person. Please call us on 0116 276 0481 or email us